Parents FAQ

Parents FAQ

Below is a list of frequently asked questions. If you do not find the answer to your question here, please check the FAQs under Dining Services homepage or feel free to contact us.

Which meal plan is best for my student?

This is one of the most commonly asked questions. This decision has a lot to do with an individual’s eating habits and lifestyle.  We have found that for students who prefer to eat several smaller meals during the day, the Unlimited or Unlimited + meal plans are the best choice since your student will never run out of meals.  They also offer the flexibility to stop into the Dining Commons as often as you like, even if only to have a small snack or a cup of coffee.  The DC Basic Plan offers 224 meals per semester, averaging to 14 meals per week.  The DC Basic Plan is good for students who go home often on weekends, or packs their own meals when on campus.  If a student on the DC Basic Plan is running low on meals, upgrading to either Unlimited meal plan through SPIRE or the meal plan office is available at any time during the semester.

Can I upgrade my student’s meal plan anytime?

Yes, any meal plan can be upgraded on SPIRE at any time during the semester.

How often can my student eat if they are on the DC Basic Plan?

Students on the DC Basic Plan can eat as often or as seldom as preferred, however, the DC Basic Plan averages to about 14 Meals per week – 224 meals per semester.

How will I know you received my Gifts from Home order I placed online?

You will receive a confirmation email from us within 2 business days of placing your order.

How much time is needed to have a Gifts from Home order delivered?

One week is needed to process your gifts from home order.

CORONAVIRUS UPDATE/UMASS DINING OPERATIONS FAQ: UMass Dining is committed to the health & safety of our students, faculty and staff. We are following guidelines set by our local, state and national health officials; we routinely monitor our dining facilities; we have implemented additional sanitation measures to ensure customer safety; and we are in constant contact with the campus community. 

For any meal plan or dining related questions please reach out to us at [email protected] or call us at 413-545-2472.